Support

At DARIA, your satisfaction is our top priority. We’ve designed our support system to ensure that help is always within your reach, whether you’re troubleshooting an issue or simply exploring the features of your DARIA device.

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Frequently Asked Questions
(FAQ)

Find quick answers to common questions from setup guides to feature walkthroughs.

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Step-by-Step Guides

Access easy-to-follow instructions for optimizing your device and resolving issues efficiently.

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DARIA Support Application

Use the DARIA Support app to connect instantly with a representative for real-time help.

DARIA Support App

Seamless Support at Your Fingertips

Our dedicated support app lets you connect with our team directly. Chat with a representative, request remote assistance, or explore troubleshooting tips tailored to your device.

  • Remote Diagnostics

    With your approval, our experts can remotely analyze and fix issues on your DARIA device.

  • Comprehensive Assistance

    Whether it’s about your phone, DariaOS, or system apps, we’re here to guide you every step of the way.

  • Updates and Notifications

    Stay informed about software updates, new features, and essential tips through our app.

Frequently Asked Questions

Welcome to the FAQ section, where we’ve compiled answers to the most commonly asked questions about our products, services, and policies. Whether you’re looking for details about features, troubleshooting tips, or support options, this section is designed to provide you with quick and clear information. Explore the FAQs below to find the answers you need!

  • How do I turn on/off my Android phone?

    To turn on your Android phone, press and hold the power button until the device powers up. To turn it off, press and hold the power button, and then select the Power off option from the menu that appears.

  • How to Take a Screenshot Using Three Fingers

    Use the "AYS" app to effortlessly capture screenshots by enabling the "Swipe to Screenshot" feature in the Gesture settings and swiping down with three fingers.

  • How does the Bond phone’s processor handle heavy apps with its exceptional power and performance?

    The Bond phone’s processor is one of the latest MediaTek Dimensity 7050 series processors, which is considered one of the best in mid-range phones.

    This processor easily runs popular and heavy apps, such as Call of Duty and Asphalt, without any lag and with smooth performance.

  • What should be done to ensure the best performance of the display while using the phone?

    The touchscreen is the primary way to interact with your phone. First, make sure the screen is clean and dry. Remove any screen protectors or cases that might interfere. Restart your device and ensure your software is up-to-date.

  • How do I take a screenshot on my Android phone?

    To take a screenshot on most Android phones, simultaneously press the power button and the volume down button for a few seconds. The screen will flash, indicating that the screenshot has been captured.

  • How do I customize the home screen on my Android phone?

    To customize the home screen, long-press on an empty space on the screen. This will allow you to add widgets, change the wallpaper, create folders, and rearrange or remove app icons.

  • Step-by-Step Guide to Controlling Battery Usage

    First, go to Settings, then enter the Battery section under Personalization settings, and select the Charging Control option. By enabling this option, you can control your battery usage and schedule battery management.

  • How do I enable Bluetooth and Wi-Fi on the Bond phone?

    You can enable Bluetooth and Wi-Fi from the status bar at the top of the Bond phone's screen.

  • How do I enable Bluetooth and Wi-Fi on the Bond phone?

    You can enable Bluetooth and Wi-Fi from the status bar at the top of the Bond phone's screen.

  • How can I disable the dial pad sound?

    Go to Sound and Vibration settings and turn off the Dial Pad Tones option.

    You can do this by following these steps:

    Settings > Sound and Vibration > Dial Pad Tones

  • How can I make a video call without using the internet?

    To make a video call, you need to use a new generation SIM card (USIM), and the call must be between two SIM cards from the same carrier. Then follow these steps:

    From the Settings menu, go to Network > Mobile > SIMs, and enable the options Roaming, VOLTE, and Carrier Video Calling.

    Dial the code 102431# on Hamrah Aval (to activate the VOLTE service).

    Make a voice call to the desired contact, and on the second screen of the call, select the option "Add My Camera."

    Now the video call will be established through the SIM card lines without the need for the internet.
The cost of each video call is 150 Tomans.
The cost of an HD quality voice call is calculated the same as a regular call.

  • Where can I view blocked numbers?

    Go to the Call Settings and tap on the Blocked Numbers option. Here you can see the blocked numbers. To view blocked messages, open the messaging app, tap on the avatar at the top of the screen, select "Spam & Blocked," and you will see the blocked messages.

  • Is it possible for residents outside of Iran to make video calls without using the internet?

    No, this service only works with operators within Iran, and it is only available between Irancell to Irancell and Hamrah Aval to Hamrah Aval lines.

  • Is it possible to record phone call conversations on the Daria Bond phone

    No, it is not possible. However, you can download apps related to call recording from reputable marketplaces.

  • How can I access photos taken with the Bond phone's camera?

    You can access the photos taken using the Google Photos app, and you can also edit the photos directly within this app.

  • How do I install apps on my Android phone?

    To install apps on your Android phone, open the Google Play Store app, search for the desired app, and tap on the Install button to download and install it on your device.

  • How can gestures be changed on the Bond phone?

    The Daria Bond phone has two navigation modes, and you can change the type by going to the settings.

    Settings > System > Gestures > Navigation Mode

  • What should be done when the fingerprint sensor does not recognize the user’s fingerprint?

    The fingerprint sensor on your phone provides an easy and secure way to unlock your phone and protects your personal information.

    First, make sure that your finger and the sensor are clean and dry.

    Re-register your fingerprint in Settings > Security > Fingerprint. If the problem persists, try using a different finger, and if the issue is not resolved, contact support.

  • How can I test the sensors on the Daria Bond phone?

    You can use diagnostic apps available on the Play Store to test sensors like the accelerometer, gyroscope, proximity sensor, and more.

    Additionally, you can access the service menu by dialing a specific code (like #0# or similar) if supported.

  • How do I uninstall apps from my Android phone?

    To uninstall apps, go to the Settings app, select Apps or Applications, find the app you want to uninstall, and tap on the Uninstall button. Alternatively, you can long-press the app icon on the home screen and drag it to the Uninstall or Remove area.

  • How can I prevent the phone from vibrating while typing?

    Go to Sound and Vibration settings and turn off the Haptic Feedback option.

    You can do this by following these steps:

    Settings > Accessibility > Vibration and Haptic > Use vibration and haptics

  • How can I disable the keyboard sound?

    Go to Sound and Vibration settings and turn off the Touch and Click Sounds option. You can do this by following these steps:

    Settings > Sound and Vibration > Tap and click sounds

  • How can I use voice typing on the Bond phone?

    Ensure that Google Voice Typing is enabled by following these steps: Settings > System > Languages & Input > Speech > Voice Input Then, you can tap the microphone icon on the keyboard to start voice typing.

  • How can I add a new language to the keyboard on the Bond phone?

    To add a new language to the keyboard, go to Settings > System > Languages & Input > System Languages, then tap "Add Language" and select the desired language.

  • Is it possible for users to update the Daria Bond phone?

    Yes, the phone can be updated wirelessly by the user. The steps to update are as follows:

    Settings > System > Update

  • Is it possible to unlock the phone with a fingerprint when the screen is off?

    Yes, if the “Long press on fingerprint sensor to unlock phone” option is enabled, you can unlock the device with your fingerprint when the screen is off. The steps are as follows:

    Settings > Display > Lock Screen > Long press on fingerprint sensor to unlock phone

  • How should face unlock be properly registered?

    When registering face unlock, pay attention to the prompts (such as head rotation and direction). If you frequently wear glasses, register face unlock with your glasses on.

  • When is the TalkBack option used?

    This option allows you to use your device without looking at the screen. It can be useful for individuals who find it difficult to see the screen.

  • When is the TalkBack option used?

    This option allows you to use your device without looking at the screen. It can be useful for individuals who find it difficult to see the screen.

  • When is the Select to Speak option used?

    This option is used when the user taps on items on the screen to have them read aloud or described. It is particularly useful for users who are visually impaired or blind.

  • How can the TalkBack option be activated?

    When TalkBack is on, you need to double-tap instead of a single tap to activate options.

    Settings > Accessibility > TalkBack

  • How can the Select to Speak option be enabled and disabled?

    Settings > Accessibility > Select to Speak
There are two methods for this:

    Method 1: Tap on the Accessibility button.

    Method 2: Hold down the volume keys (currently works in foreign languages).

  • How can I update apps from the Google Play Store?

    First, check your internet connection. Then, open the Google Play Store app, go to your profile section, enter "Manage Apps and Device," and update the apps listed for updates.

  • How can I update apps from the Google Play Store?

    First, check your internet connection. Then, open the Google Play Store app, go to your profile section, enter "Manage Apps and Device," and update the apps listed for updates.

  • How can I scan a file using the camera?

    After opening the camera app, you can scan barcodes and files by selecting the Intelligent Scanning option in the More section of the camera. You can also select the Quick Response Code Scanner option from the quick access bar.

  • Is it possible to access the camera app without unlocking the device?

    You can enable quick access to the camera by activating the Quick Camera Launch option and opening the camera by double-pressing the power button.

    Settings > System > Gestures > Quick Camera Launch

  • How can the icon of an installed app be displayed on the home screen?

    Long-press on the home screen, then select Home Screen Settings, enter the Home Screen option, and uncheck the option to "Add apps to Home screen."

  • How can I transfer mobile data to a computer?

    When you connect the Bond phone to a computer via a cable, you need to pull down the notification bar from the top of the phone screen after the connection is established, and select "File Transfer via USB." Then, in the opened window, check the "File Transfer" option. On the computer, go to the main memory, select the mobile device, and access your phone’s storage to transfer data. Please note that the data transfer feature is only possible using the phone’s original cable.

  • Can files be sent to someone else via Nearby Sharing?

    Yes, to transfer files via Wi-Fi, you don’t need to install any specific app. With the help of Nearby Sharing, you can transfer large files wirelessly.

  • How can I share mobile internet with a computer?

    After connecting the phone to the computer, the "USB Tethering" option should be enabled. Please note that the internet and data transfer feature is only possible using the phone’s original cable.

  • Why doesn't the phone turn off when I hold down the power button?

    The power button is set to access the voice assistant. To turn off the phone, pull down the status bar at the top of the phone, tap on the power icon, and select the "Shut Down" option.

  • Is there a way to prevent the Google Access page from opening?

    To prevent the Google Access page from opening (swiping left to right or right to left), go to Home Screen Settings, select the Home Screen option, and uncheck the option "Swipe to access Google."